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Refund & Cancellation Policy

Effective date: March 17, 2026

AllAI.Events operates as a discovery, distribution, and promotional platform designed to help organizers increase visibility and reach new audiences. While we provide tools and infrastructure to support event promotion, discovery, and, where enabled, ticketing or referral tracking, the organization, execution, pricing, admission, ticketing, fulfillment, cancellation, postponement, attendee communications, attendee refunds, and delivery of the event itself remain solely the responsibility of the applicable organizer or host.

A purchased paid service may be cancelled only before activation. After activation, cancellation does not entitle the customer to any refund, except where required by applicable law.

For attendee-facing ticket purchases or registrations processed through the Site on behalf of organizers, the applicable organizer’s event-specific terms of sale, refund rules, and cancellation rules will govern unless the checkout flow expressly states otherwise. Unless expressly stated otherwise in the applicable checkout flow, the organizer is solely responsible for attendee-facing refunds, returns, cancellations, complaints, and disputes relating to the event, ticket, admission, or fulfillment.

On-platform ticket checkout, payment collection, and related transactional tools are available only to organizers with an eligible paid plan, as described on the Site or otherwise approved by AllAI.Events. Availability of such tools may depend on plan type, account status, verification, compliance review, and payment processor requirements.

This Policy does not govern purchases completed on third-party or organizer-controlled sites using AllAI.Events tracking links, referral tools, promo codes, discount codes, or attribution functionality. In those cases, AllAI.Events does not control the external checkout, inventory, taxes, pricing, payment processing, fulfillment, or refund handling, and attribution reporting is provided on a best-efforts basis only.

1. When a refund may be available

A refund may be available only if the purchased paid service has not yet been activated or started.

A paid service is considered activated, started, or commenced once any material promotional component has been initiated, launched, scheduled, queued, reserved, published, distributed, delivered, or materially prepared for release, including event publication in paid mode, search highlighting, featured placement, or the start of a promotional campaign.

    If the paid service has not yet been activated, we may issue a refund, including where:
  • the customer made a duplicate payment;
  • the customer was charged an incorrect amount due to our billing error;
  • the customer timely requested cancellation and refund before activation of the relevant paid service; or
  • we are unable to provide the purchased paid service due solely to our own fault.

2. When refunds are not available

Once a paid service has been activated or otherwise begun, the service is deemed to have commenced, and fees for that service are non-refundable, except where required by applicable law or where we determine that a refund is appropriate due to a verified billing error or failure to provide the service.

    Without limiting the foregoing, no refund will be available where:
  • the event has already been published in paid mode;
  • the event has already been highlighted or boosted in search;
  • the event has already received featured placement or homepage exposure;
  • a social media post about the event has already been published;
  • the customer is dissatisfied with the results, visibility, traffic, clicks, registrations, lead generation, attendance, or commercial performance of the event or listing, where such outcomes may vary depending on factors such as event quality, timing, audience relevance, organizer materials, or external market conditions;
  • the event is cancelled, postponed, changed, underperforms, or fails to meet attendee or organizer expectations;
  • the paid service is suspended, refused, or removed because the customer violated the Terms of Use, submitted misleading or unauthorized content, or otherwise engaged in fraud, abuse, or unlawful conduct.

3. Technical issues affecting an activated paid service

Where a paid service has already started but is materially affected by a verified technical failure of our platform that prevents the relevant paid promotional component from being delivered as intended, our sole and primary remedy may be, at our option, to re-run, restore, extend, or re-activate the affected paid service for a reasonable additional period, including up to 30 additional days for the affected event, instead of issuing a monetary refund.

Any such extension, reactivation, or re-run will apply only to the specific affected event or promotional component and will not entitle the customer to a refund, extension, or other remedy for other events, slots, package components, or services that were properly delivered.

The customer must notify us of the alleged technical issue promptly and provide reasonably sufficient evidence for review. We may deny relief where the issue resulted from organizer error, third-party systems, misconfiguration, external integrations, unsupported implementations, or circumstances outside our reasonable control. If, after reasonable review, we determine that no verified platform-side technical failure occurred, or that the issue was caused by the organizer, a third party, external systems, misconfiguration, or circumstances outside our control, the customer will not be entitled to any refund, extension, or other remedy.

4. Packages

For package-based purchases or multi-event package components, any refund, if approved, will be limited to the unused and unactivated portion of the applicable package. No refund will be available for any used, activated, delivered, or expired package component.

5. How to request a refund

    To request a refund, the customer must contact us at [email protected] and provide sufficient details for review, including:
  • account email;
  • event name;
  • payment date;
  • transaction reference;
  • reason for the request.

6. Refund method and timing

Approved refunds will generally be returned to the original payment method used for the transaction, where possible. Timing for receipt of refunded funds depends on the payment processor, card network, and financial institution.

7. Packages Contact us before filing a dispute

Before initiating a chargeback or payment dispute, the customer agrees to contact us first to attempt to resolve the matter in good faith.

Nothing in this Policy limits any non-waivable legal rights a customer may have under applicable law. If applicable law in a customer’s jurisdiction grants mandatory cancellation, withdrawal, or refund rights that cannot be waived or limited by contract, those statutory rights will prevail to the extent required by law.