ROUNDTABLE: Driving Personalisation & Connections in a Digital Era

Description

Driving Personalisation & Connections in a Digital Era 11 September | 15:00-16:00Volvo Studio, StockholmLed by Twilio As customer expectations evolve rapidly, organisations face growing pressure to build meaningful connections and deliver personalised interactions at scale. Achieving this requires rethinking how data, context, and intelligent agent workflows come together across every touchpoint. Hosted by Twilio, this intimate executive roundtable brings together industry peers to share real-world strategies for transforming customer engagement. We’ll discuss best practices for integrating communications across platforms, leveraging advanced AI, and seamlessly bridging virtual and human agent experiences. Discussion topics Who is hosting Join the Twilio team: Who should attend? Senior customer experience, digital transformation, and technology leaders responsible for shaping customer engagement strategies, including: What you'll gain *This is an invitation-only event. Registration does not guarantee a place. Twilio will review all registrations and confirm attendance with selected participants.