Pronovea Contact Centre World Summit

Event Details:

• Date: 27 - 28 Sep 2023
• Time: 8:00 AM - 8:00 PM (General)
• Location: Austria , Vienna
• Type: Conference

Discover the future of customer service at the Pronovea Contact Centre World Summit, a pivotal event that marks a new era of innovation in the realm of customer interactions. As customer service evolves, there is a significant emphasis on enhancing both the workforce and technological capabilities. This summit represents an unparalleled opportunity for businesses striving to elevate their customer service to a Sales Centre of Excellence (CoE). Experts will delve into strategies for boosting agent satisfaction and obtaining valuable feedback during challenging times, as well as methods for creating more engaging customer experiences using augmented and virtual reality.

Join us as we explore the integration of digital self-service strategies and the development of superhuman agents, all aimed at exceeding customer expectations. The summit is a must-attend for professionals involved in IT & Technology, business, Telecommunication, Workforce development, and Automation Systems. Positioned as one of the Top 100 events in Telecommunication in Austria, it promises insightful discussions on Contact Center Services and Solutions that are revolutionizing the industry. Immerse yourself in a world of innovation and excellence at the Pronovea Contact Centre World Summit.

Location: Austria

Tags: IT & Technology, business, Telecommunication, Workforce, maturity, Automation Systems, Investment, Top 100 in Telecommunication in Austria, Contact Center Services, Contact Centre Solutions

Entry Fees

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