ProductTank Cardiff #54

Description

## ProductTank Cardiff #54 – Service Design & AI Communication Join us at **Ty Admiral** in Cardiff for the 54th ProductTank meetup, hosted by Jamie M. and sponsored by **Nous Ventures**. This event features two talks centred on user-centred design and practical AI, followed by networking over pizza and drinks. --- ### Agenda - **6:00 PM** – Arrival, drinks, pizza, and product chat - **6:15 PM** – Welcome from Admiral - **6:20 PM** – Sponsor word from **Nous Ventures** - **6:25 PM** – Talk: Damien Hatton - **7:00 PM** – Break - **7:20 PM** – Talk: Georgia Weekes - **7:55 PM** – Wrap-up & prize draw - **8:00 PM** – Close & continue the conversation --- ### Talks #### 🎤 Damien Hatton – "The Story of the Award-Winning UKRI Funding Service" Damien Hatton is a **Service Design Leader** who has spent decades helping large organisations put user needs at the centre of digital transformation. He has worked with Innovate UK, UKRI, the Intellectual Property Office, the ONS, and the Armed Forces. - **Talk**: How the UKRI Funding Service won the **IRM UK Award for Outstanding Service Design** in 2025 - **Focus**: Seven years of effort to unify nine independent research councils under one grant funding platform, overcoming entrenched resistance and differing workflows - **Ideal for**: Anyone who has ever tried to get multiple stubborn stakeholders to agree #### 🎤 Georgia Weekes – "The AI Nobody Notices" Georgia Weekes is a **Customer Understanding Manager & Agentic AI Engineer** at Admiral, working inside their GenAI Centre of Excellence. She previously worked in customer insight, product, Consumer Duty, and compliance. - **Talk**: The story of **FleetwoodChat**, an AI communication tool that started as a small experiment and became the most widely adopted AI solution across Admiral - **Focus**: Unclear communication as a hidden cost in large organisations, with honest lessons on **governance, trust, and adoption** - **Not about**: Prompts or the latest model --- ### Prizes & Community - **Attendance Bingo** – Fantastic prizes up for grabs just for attending - Follow the [ProductTank Cardiff LinkedIn page](https://www.linkedin.com/company/producttank-cardiff/) for future events and news **Note**: Photography and/or recording will take place. Images may be used on social channels. Attendance implies agreement with the [Code of Conduct](https://www.mindtheproduct.com/code-of-conduct/). --- ### Register Now 👉 [Reserve your spot on Meetup](https://www