Dixa Connect | London

Description

On 10 September, we're bringing Dixa Connect to London, and we'd love to have you there!It's an afternoon for people who work in and around ecommerce and customer service. Good talks and panels, plenty of time to meet people, and food and drinks throughout.🗓 The agenda12:00 · Doors open, food and networking13:00 · Welcome — Christian Lohmann, Dixa13:20 · Speaker — Sandrea Morgan, Charles Tyrwhitt13:40 · Speaker — Riccardo Baldoni, Silver Cross14:00 · Break14:15 · Speaker — Paloma Hellfeier-Truong, Miinto14:35 · Panel — The support team's seat at the table15:05 · Break15:20 · AI, live — with Jakob Nederby, Dixa15:50 · Panel — Where CX teams draw the line on AI16:20 · Networking17:00 · Close17:00–19:00 · Pub at The Crown Tavern🎤 The speakersSandrea Morgan — Charles TyrwhittRewriting the Role of CX: How We Turned Our Support Team Into a Business FunctionRiccardo Baldoni — Silver CrossTalk coming soonPaloma Hellfeier-Truong — MiintoScaling Quality CX in a Marketplace: Miinto's Journey from Reactive Support to Proactive Experience🗣 The panelsThe support team's seat at the tableModerated by Woolman, with Club L London, Bloom & Wild and Monica VinaderWhere CX teams draw the line on AIModerated by Dixa, with Wolf & Badger, Smartphonehoesjes and Credit SpringWe hope to see you there 💜Hosted by Dixa, the agentic AI customer service platform behind exceptional ecommerce brands.