AI Transformation of Customer Care

Program 09:00 – 09:20 AI Communication Inspector Jiřina Nedbálková · DataSentics 09:20 – 09:40 Generative, but Unrefined: Where Voice AI Fails in Dialogue with Humans Albert Maršík · TELMA AI 09:40 – 10:00 Customer Support on AI Steroids Monika Frintova + Jakub Konečný · IPEX 10:00 – 10:20 Coffee break 10:20 – 10:40 Maximum Efficiency Thanks to a Unique Combination of SLM and LLM Stanislav Rejthar · SentiSquare 10:40 – 11:00 TBA 11:00 – 11:20 TBA 11:20 – 12:00 Panel Discussion: What is the Future of Customer Care? TBA For heads of customer care and contact centers, CX and CRM specialists, company management, product and digital teams, AI and automation leaders, and anyone who wants to improve customer experience and simultaneously increase the efficiency of care using AI.