Utility Week's Customer-First Forum 2026

Event Details:

• Date:
• Time: 09:00 AM-06:00 PM (expected)
• Location: UK , London
• Type: Conference

The Utility Week's Customer-First Forum is designed to empower utilities in prioritizing customer needs within their strategies and operations. This significant event brings together senior leadership and professionals from customer service, engagement, and experience sectors to foster a customer-first mindset across utilities. By aligning business priorities with customer-centric approaches, the

Highlights

• Focus on placing customers at the heart of utility strategies and operations.
• Unites senior leadership with customer service, engagement, and experience professionals.
• Aligns business priorities with a customer-first mindset.
• Features expert speakers from the utilities sector.
• Offers interactive workshops and thought-leading discussions.
• Addresses topics like digital customer engagement, AI, and rebuilding trust.
• Provides best-in-class examples from inside and outside the sector.
• Encourages pan-utility collaboration to enhance customer service.
• Includes sessions on effective data management and communication strategies.
• Aims to drive meaningful behavioral change among customers.

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