Reimagining CX with AI Roundtable

Join Us for an Exclusive Executive Dinner The Ortus Club, in partnership with Concentrix and NiCE, is hosting the Reimagining CX with AI Roundtable, an invitation-only executive roundtable bringing together senior technology, customer experience, operations, and AI leaders in Manila. Join your peers for an evening of candid discussion, practical insights, and shared experiences on how organisations are scaling AI to transform customer operations and deliver measurable business value. The Topic From Cost Center to Growth Engine: Reimagining CX with AI Across the Philippines, CX leaders are navigating a familiar tension: rising customer expectations for fast, intelligent, and human centered service, paired with tighter budgets and operational constraints. While many organisations have experimented with AI in their contact centers, few have successfully scaled beyond pilot programs to deliver meaningful business impact. Why does this gap persist? And what distinguishes the organizations that turn AI into a strategic advantage from those stuck in perpetual experimentation? AI native platforms are reshaping the contact center by moving beyond surface level automation toward end to end journey orchestration. Regional case studies and emerging best practices highlight how leading teams are reducing handle time, improving CSAT, and empowering agents, not replacing them. The shift requires more than new tools. It demands alignment across data, operations, and leadership to turn AI from a promising capability into a measurable driver of CX performance and business growth. We'll explore: The Agenda 6:30 PM: Arrival of guests7:00 PM: Welcome address by The Ortus Club7:10 PM: Short address by Concentrix x NiCE7:20 PM: Discussion instigated by the moderator and continued by the group8:30 PM: Discussion brought to a close and guests encouraged to continue networking Who Should Be in the Room Senior executives leading customer experience, technology, operations, digital transformation, data, and AI initiatives, including Chiefs, VPs, Directors, and Heads of Customer Experience, Customer Service, Contact Center, IT, Technology, Data & AI, Digital Transformation, and Operations. How to Join Attendance is complimentary and by invitation only. Confirm your place via the link in your invitation. Spaces are limited to encourage an interactive, peer-to-peer discussion. The Hosts Concentrix and NiCE help enterprises reimagine customer experience through AI, automation, and intelligent customer operations. Together, they enable organizations to scale AI beyond isolated use cases, streamline customer journeys, empower agents, and turn customer operations into a driver of business growth. The Organisers The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.