AIWorkshopAgents
Hands-on Workshop: Build AI Customer Agents that remember and resolve issues
Description
A practical workshop to design AI agents that enhance customer conversations by remembering and resolving issues effectively.
Highlights
Bring a real customer conversation use case Develop a practical AI pilot plan Map customer journeys from first message to resolution Define AI responses, memory, and escalation points Identify necessary data and support tools Create test cases for various scenarios Establish success metrics like resolution rate and response time Leave with a 30-day roadmap for AI agent deployment
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