Hands-on Workshop: Build AI Customer Agents that remember and resolve issues

Bring one real customer conversation use case. Leave with a practical AI pilot plan for chat, voice, WhatsApp, CRM, and human handoff. Most companies don’t need another AI demo. They need to know which customer conversations are worth automating, which ones should stay human, and how to launch an AI agent pilot without creating a bad customer experience. In this hands-on workshop, you’ll bring one real support, sales, onboarding, scheduling, billing, or service workflow from your business and redesign it for the AI era. Together, we’ll map the conversation, identify where AI can help, define the handoff to human teams, choose the right channel, and create a simple pilot plan you can actually use. This is not a coding class - no coding experience needed. It is a practical working session for teams exploring how AI agents can improve customer conversations. What you’ll work on Who it’s for This workshop is designed for: No coding experience is required. What you’ll leave with By the end, you’ll have a clear plan for deploying customer conversations agents pilot for your company. Agenda 4:30pm - 5pm arrive and network, pizza and snacks 5:00pm - 7:00pm workshop 7:00pm - 7:30 Network, ask questions, make friends Topics for Workshop 1. What makes a good AI customer conversationA quick teardown of bad bots, useful agents, and strong human handoff. How to monitor agents in real-time, or get alerts. 2. Pick your use case, common use cases for AIScore one real customer conversation based on volume, pain, risk, data readiness, and business value. 3. Map the flowDesign what the customer says, what the AI should do, when it should ask questions, and when it should escalate. 4. Choose the channel and agent goalsDecide whether the workflow belongs on chat, voice, WhatsApp, web, SMS, or on Slack with your human support team. 5. Design the handoff (Memory)Define when the AI stops, what the human receives, and how the customer avoids repeating themselves. 6. Test before launchCreate test cases for hallucinations, policy mistakes, angry customers, missing data, voice interruptions, and failed escalations. 7. Build your 30-day pilot planTurn the workflow into a simple implementation brief your team can use after the workshop. Hosted by Chanl AI and Fabrik Chanl AI is building infrastructure for AI-powered customer conversations across chat, voice, and human teams.