DAMA Adelaide: Salesforce Agentforce Explained

Description

AI agents are rapidly changing the way organisations interact with technology, automate work and deliver services. But what exactly are AI agents, how are they different from other forms of AI, and what does this mean for data and business professionals? Join DAMA Adelaide for an engaging session with Sagar Kulkarni, Principal Data & AI Architect at Salesforce, as he provides an introduction to AI agents and takes a closer look at Salesforce Agentforce. Sagar will explore: • What AI agents are and how they differ from traditional AI and generative AI • How AI agents work inside Salesforce • Different types of AI agents and the roles they can perform • The benefits of AI agents for organisations, employees and customers • Practical use cases and examples of how organisations can leverage agentic AI • Salesforce Agentforce and how it enables autonomous AI agents to answer questions, take actions and improve productivity Agentforce is Salesforce's platform for deploying proactive, autonomous AI agents that can be equipped with business knowledge and designed to perform tasks according to specific roles. It provides organisations with the opportunity to extend their workforce with AI agents that can support employees and customers around the clock. Whether you're a data professional, business leader, technology practitioner or simply interested in where AI is heading, this session will provide a practical introduction to the world of AI agents and their emerging role in the enterprise. What You'll Take Away By the end of the session, you'll have a clearer understanding of: • What makes an AI agent different from other AI technologies • How agentic AI can interact with business systems and take action • Where AI agents can deliver value across an organisation • How Salesforce Agentforce approaches autonomous AI • Opportunities and considerations for data professionals working in an increasingly AI-powered world Come along to learn, ask questions and explore what the rise of AI agents could mean for the future of data, technology and business.