CX Under Pressure

Description

AI, regulation, and customer experience: what needs to be done nowThe European AI Regulation has been in effect since August 2, requiring a new set of obligations that directly impact chatbots, virtual assistants, and conversational systems with artificial intelligence.Instead of another theoretical talk about the Regulation, this session focuses on how real companies that already use AI to serve their customers are applying it: what decisions they have made, what mistakes they have detected since it came into effect, and what remains to be resolved.A short morning, with clear language and without unnecessary technicalities. Designed so that anyone with responsibility in customer service, not just legal or technical profiles, understands what obligations pertain to them and how to update their operation as soon as possible.If your company uses or is implementing AI in its relationship with customers (banking, insurance, retail, telecommunications, utilities or services), this session directly affects you.YOU WILL LEAVE WITH