CX Summit 2026
Description
The CX Summit is a premier event focusing on the transformative role of Generative and Agentic AI in enhancing customer experience across various sectors, including telecommunications, fintech, and logistics. This summit highlights the evolution from traditional bots to intelligent agents that understand and cater to unique customer journeys, aiming to
Highlights
Focus on integrating Generative AI and automation in customer experience. Addressing challenges of fragmented data and new AI tools. Emphasizing trust as a foundation of customer experience. Exploring complex CX ecosystems across multiple brands and platforms. Discussing the concept of 'Experience Debt' and its impact on businesses. Sessions on AI-powered personalization and conversational AI. Strategies for aligning CX with daily operations through XOps. Designing customer journeys with transparency and respect for privacy. Creating inclusive and neurodiverse customer experiences. Practical insights from business cases and examples from Greek and international markets.
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