CX Mode 2026: From Flows to Agents

How can companies shift from designing experiences around isolated channels and flows to building conversational operations oriented towards specific use cases? In CX Mode 2026, we will explore how conversational agents and artificial intelligence are transforming the way to sell, collect, retain, assist, and resolve. We will discuss real cases, governance, security, scalability, new channels, and the impact of conversations on business. We will also present the evolution of the S1 experience and how a simpler, contextual, and consistent platform can help teams operate better. An event for leaders and teams in CX, Operations, Marketing, Sales, Technology, and Innovation who are building the future of customer experience.