C & T Hour: AI and Tech-Driven Change — Beyond Automation

AI is changing more than how we work — it is changing how people experience change. For many of us, the first wave of AI has been about doing things faster: drafting communications, summarising information, generating content and automating everyday tasks. But the opportunity — and the challenge — goes much further than automation. What happens when AI can help us spot emerging patterns, better understand adoption, personalise support and learning, or even take action on our behalf through AI Agents? And as the technology moves quickly, what is happening for the people expected to work alongside it? Join Tracey, Tracey and Caro for this engaging virtual breakfast as we explore what an increasingly AI-enabled world could mean for change and transformation — and for the people experiencing it. Together we'll explore: • Beyond automation — how AI is moving from helping us produce things faster to helping us understand, anticipate, and respond to change • Spotting signals earlier — how data, feedback and organisational signals could help identify where adoption is struggling or support may be needed • More relevant change experiences — the potential to personalise communications, learning and support for different audiences • AI Agents and what comes next — a simple look at AI that can increasingly act on our behalf, and what that could mean for roles, work and organisational change • The human response to an AI world — how people may be experiencing the pace of AI, from curiosity and excitement to uncertainty, anxiety and questions about their role, value and future • The evolving role of change practitioners — where our skills in human behaviour, empathy, engagement and leadership can become even more important as technology advances We'll bring together emerging thinking, practical examples and ideas for how change practitioners and leaders can start navigating this shift now — while keeping people firmly at the centre. Whether you're leading transformation, supporting change, working in HR or simply trying to understand what AI means for organisations and their people, this session will provide practical insights and plenty to think about. Join us for an interactive, thought-provoking conversation as we look beyond automation and toward the next evolution of change in an AI-enabled world.