IDC Technology Symposium & Awards (India)
Description
The B2B event, organized by Auditorium Conference Group, will take place at the Hotel Moscow Krasnoselskaya in Moscow, Russia. This conference aims to delve into the intricacies of customer experience (CX) in the B2B sector, addressing the unique challenges businesses face when managing customer interactions. Participants can expect a series
Highlights
Focus on customer experience (CX) in the B2B sector. Insights from industries like retail, IT, finance, and more. Discussions on AI and GenAI in service processes. Strategies for creating omnichannel solutions. Enhancing employee engagement for customer-centricity. Addressing challenges with Generation Z customers. Practical case studies from various industries. Networking opportunities with industry professionals. Workshops and panel discussions on CX strategies. Latest trends and innovations in B2B customer service.
Event location
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