AI Powered Creativity and Problem Solving

AI can do more than write emails and summarize documents. In this interactive training, you’ll learn how to use AI to think more creatively, explore better solutions, improve communication, and solve real workplace challenges without giving up the human judgment that makes your work valuable. Full Event Description AI is changing how work gets done. But the real opportunity is not simply learning how to use another technology. It is learning how to use AI to think better. AI Powered Creativity and Problem Solving is an interactive professional development session designed to help employees, managers, and organizational leaders move beyond basic prompting and begin using AI as a true thinking partner. Participants will explore practical ways to use AI to generate stronger ideas, approach problems from different perspectives, improve communication, work through challenging situations, and identify solutions they may not have considered on their own. You will learn how to use AI to help you think through questions like: • What are we missing? • What are three different ways we could solve this problem? • What assumptions might be limiting our thinking? • How can I communicate this more clearly? • What might the customer, employee, or stakeholder need that I have not considered? • What other options exist when the obvious solution is not working? Throughout the session, participants will work through realistic workplace scenarios and learn how to combine AI capabilities with human experience, creativity, emotional intelligence, and judgment. Because AI should not replace your thinking. It should help you think bigger. What You Will Learn By the end of the session, participants will be able to: • Use AI to brainstorm more creative solutions to workplace challenges • Generate multiple approaches before making a decision • Use AI to identify gaps, assumptions, and overlooked possibilities • Improve communication with customers, coworkers, and stakeholders • Simplify complicated information • Prepare for challenging conversations • Use AI to strengthen customer and client experiences • Turn vague problems into clearer questions • Write prompts that produce more useful responses • Evaluate AI recommendations instead of automatically accepting them • Recognize when human judgment needs to override AI • Use AI responsibly while protecting confidential and sensitive information Who Should Attend This training is ideal for professionals who want to become more effective and future ready, including: • Frontline employees • Customer service professionals • Call center and contact center employees • Supervisors and managers • Human resources professionals • Learning and development professionals • Operations leaders • Client service teams • Nonprofit and government professionals • Business owners • Anyone interested in using AI more strategically at work No advanced AI or technical experience is required. Sample Agenda Welcome and The Changing Workplace Why simply knowing how to use AI is no longer enough AI as Your Thinking Partner How to use AI to explore ideas instead of simply asking it for answers Creative Problem Solving With AI Techniques for generating alternatives, challenging assumptions, and approaching problems differently The Better Question Challenge How asking better questions produces better AI responses Real World Problem Solving Lab Participants use AI to work through realistic workplace challenges Human Judgment Still Matters How to recognize incorrect, incomplete, biased, or inappropriate AI recommendations Your AI Action Plan Identify practical ways to begin using AI differently immediately What to Bring Participants are encouraged to bring a laptop or tablet and have access to an AI tool such as ChatGPT, Microsoft Copilot, Google Gemini, Claude, or another organization approved AI platform. Participants should not enter confidential client, employee, customer, financial, medical, proprietary, or personally identifiable information into public AI tools during the training.