AI for Customer Support Summit | San Francisco

AI for Customer Support Summit brings support leaders to Burlingame near San Francisco on 22–23 September 2026 for two days of AI strategy and networking. Held at the Hyatt Regency San Francisco Airport, 1333 Old Bayshore Highway, this summit from Customer Success Collective is designed to help customer support, service and customer experience leaders move from AI experimentation to a practical operating model. Through talks, learning sessions, networking and hands-on collaboration, attendees will benchmark their approach against other organisations and develop a clearer playbook for AI-powered support. ## What you’ll explore The programme focuses on blending automation with human expertise to resolve issues faster while preserving empathy, trust and meaningful customer relationships. Topics highlighted for the summit include: - Detecting intent, sentiment and urgency so enquiries escalate to agents at the right moment - Introducing intelligent routing and generative responses across the customer journey - Redesigning roles and workflows around human–AI collaboration and AI copilots - Using predictive AI to anticipate needs, reduce ticket volumes and enable proactive support - Building transparent, privacy-conscious AI systems that minimise bias - Extracting and synthesising qualitative customer feedback at scale - Restructuring teams, upskilling agents and delivering more personalised support The emphasis is on actionable frameworks rather than abstract discussion. Attendees should leave better equipped to assess their current AI strategy, identify opportunities across each customer touchpoint and plan implementation in ways that support loyalty and retention. ## Speakers and community The speaker lineup brings together senior support, product and customer leaders from technology, financial services, healthcare and public transport. Featured contributors include Mike Davis, Senior Director of Global Technical Support at Planet; Michael Haire, Technical Programs Director for Global Support at Oracle Cloud Infrastructure; Assaf Barnir, Head of Global Technical Support at Sentry; and Sreshta Ramdaspalli, Lead Product Manager at PayPal.… Register for this event