Connected

Everyone is talking about AI and how it makes processes more efficient and reduces costs. In practice, however, it quickly becomes clear: the key is not just the technology itself, but how it is used and who accompanies you in the process.That’s exactly what we want to create space for. For honest exchanges, concrete questions, and solutions that really help.That’s why I cordially invite you to Connected: our new event for teams that are already experimenting with AI in customer service or finally want to know how to get started with it concretely. You might know our Customer Dinners. Connected is the next level, during the day, more interactive, and with more space for genuine exchange and concrete insights.And all of this now has the perfect setting: We recently moved into the Kölnturm, panoramic view over Cologne and the cathedral included.What to expect12:00 – Arrival & WelcomeJoint arrival with lunch buffet and initial conversations.12:45 – 13:00 KeynoteA compact overview of the current state in automated customer service and what really matters now.13:15 – 15:00 Workshop Sessions 1Interactive work on concrete use cases15:00 Coffee BreakSwedish Fika with space for conversations, ideas, and new contacts.15:30 – 16:30 Workshop Sessions 2Interactive work on concrete use casesfrom 17:00 Dinner & NetworkingTime for exchange and networking during the joint dinner.Contents in detailKeynoteCurrent developments in automated customer servicePractical Workshops22.09.2026 | 12:00 – 18:00Lime Connect Office, Im Mediapark 8, CologneLimited number of participants