Building Intelligence Infrastructure for Buyer Conversations

We’re hosting an industry meetup during Dreamforce week, Building Intelligence Infrastructure for Buyer Conversations.The format is a candid, moderated discussion, no pitches, focused on how companies are building conversational intelligence for high-stakes buyer conversations and, more importantly, making these experiences reliable enough to operate in the real world.The conversation will bring together perspectives across voice AI, conversational intelligence, testing and monitoring, CRM, contact centres, and agentic systems, exploring what it really takes to move from promising AI experiences to systems that can be trusted in production.We’ll dig into questions like: What does it take to make conversational AI production-ready? How do you build trust in AI-driven conversations? And how should intelligence, reliability, business logic, and human oversight come together to deliver meaningful outcomes?Who this room is for: Salesforce ISV/SI partners, contact centre leaders, CTOs/CIOs building conversational AI in-house, AI practitioners, and researchers, a curated, technical audience actively building, deploying, or evaluating this category.