AI Design Thinking Workshop by SDN SF x Miro

Join the Service Design Network community and Miro for a hands-on workshop of AI's impact on service experiences while trying out Miro's new AI tools. On Sept 10th, 2026 at 4:30pm, design professionals will gather at Miro's San Francisco office to participate in an interactive workshop to stress test AI in a real-life scenario. We will move beyond the theoretical to actively map, critique, and redesign a complex, AI-integrated service scenario. Connect with fellow designers, experiment with advanced Miro AI capabilities, and tackle real-world friction points in modern service ecosystems. Why Attend: Whether you're focused on the end-user experience, navigating frontline employee workflows, scaling business value, or assessing legal and privacy risks, this interactive workshop will sharpen your ability to develop safe, human-centered paths in an increasingly automated world. You do not have to be a service designer to attend, this workshop is best when multiple industry professionals interact. 🧀 Light bites and refreshments provided! Agenda:For additional event or venue information, please send an email to [email protected].