B2B Service Management Strategy Summit 2025
Opis
The B2B Service Management Summit explores the shift to solutions providers, focusing on service management, AI integration, business innovation, customer needs, revenue generation, networking, and knowledge sharing.
Najważniejsze punkty
Focus on new business models in service, including the transition from manufacturer to service provider. Discussions on aftermarket and spare parts business strategies. Exploration of smart services and field services innovations. Emphasis on enhancing customer experience through IoT and Industry 4.0. Insights into self-service portals and service communities. Utilization of machine learning and predictive maintenance in service management. Target audience includes Heads of Service Management, Customer Service, and After Sales. Event location: Riu Plaza Hotel Berlin. Networking dinner at Pier 13, Tempelhofer Damm 227. Participation of industry leaders and experts in service management.
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