Future of GenAI & CX Summit 2026

Event Details:

• Date:
• Time: 09:00 AM-06:00 PM (expected)
• Location: USA , San Francisco
• Type: Conference

A premier gathering for executives, technologists, and customer experience professionals to discuss the intersection of Generative AI and Customer Experience.

Highlights

• Explore AI-powered personalization techniques for real-time customer journey tailoring.
• Learn best practices in deploying chatbots, voice assistants, and multimodal interfaces.
• Discover strategies for leveraging large language models and AI agents to scale customer experience without compromising quality.
• Understand how to manage bias, data privacy, and customer trust in AI-driven interactions.
• Gain insights into integrating Generative AI with CRMs, analytics, and journey orchestration platforms.
• Learn how to measure success through metrics, ROI, and qualitative feedback to demonstrate AI's impact.
• Explore the role of generative content in marketing, UX copy, visuals, and experience design.
• Network with over 200 attendees, including CXOs, VPs, Directors, and Managers from various industries.
• Engage with 15+ expert speakers sharing case studies and strategic roadmaps.
• Participate in 15+ knowledge sessions covering diverse topics related to Generative AI and customer experience.