Annual Strategic Customer Excellence Summit 2026

Event Details:

• Date:
• Time: 09:00 AM-06:00 PM (expected)
• Location: Spain , Madrid
• Type: Conference

This summit focuses on customer experience (CX) topics, including optimisation, AI-driven personalisation, and omni-channel engagement. Attendees will gain insights from industry leaders through case studies, fostering quality networking among CX, marketing, and digital professionals. The event emphasizes building customer loyalty, improving satisfaction, and addressing challenges in CX, while promoting ethical data use and innovation.

Highlights

• Cutting-edge insights on customer experience transformation.
• Proven frameworks for driving strategic excellence.
• Networking with C-suite leaders and CX pioneers.
• Real-world case studies from global brands.
• Interactive and strategic roundtables.
• Exploration of AI-driven personalization and omnichannel engagement.
• Discussions on building trust through transparency and ethical data use.
• Strategies for preparing for crises and rapid change in CX.
• Focus on aligning user experience across multiple channels.
• Emphasis on fostering a people-oriented culture within teams and customer relations.